Refund & Cancellation Policy

1. The principle we follow

Every rupee you pay us falls into one of two buckets, and the two are treated completely differently. We keep them separate on every receipt, so that you can always see which is which without having to ask.

This is not a clever rule written to protect us. It is simply where the money is. A government fee paid into a treasury challan cannot be recalled by us, by you, or by anybody else. Our own charge is ours, and what we have not earned goes back.

2. Cancelling before work starts

If you cancel before we have begun work, you receive a full refund of our service charge, with no deduction of any kind. There is no cancellation fee, no processing fee and no administrative deduction.

Nothing at all is charged for an enquiry, for a quotation, for a call about what a process involves, or for a checklist of documents. Those are free, they stay free, and you are under no obligation after asking.

3. Cancelling after work has started

If work has started, you are charged only for the stage actually completed, and the balance of our service charge is refunded. We tell you in writing which stage had been reached and how the figure was arrived at — you never receive a bare number.

These are maximum figures, not automatic ones. Where less work was actually done, less is retained. If we arranged an appointment but nothing else, we do not charge as though we had filed an application.

4. What is never refundable

• government and registration fees, challan payments and statutory charges, once paid;
• the Special Marriage Act notice fee, once the notice has been filed;
• stamp duty and stamp paper, once purchased;
• notary and attestation charges, once paid;
• any amount paid on your instructions to a third party;
• photographs, printing, courier and travel actually incurred;
• payment gateway or bank charges, which the gateway or bank retains; and
• any statutory tax already deposited with the government.

Wherever it is possible to do so, we tell you the amount of a pass-through charge before it is paid, so that you can make your decision while the money is still recoverable. If you are uncertain about going ahead, say so before we pay anything out.

5. If we cannot do the work

6. If a government office rejects or objects

An SDM office or a Marriage Officer decides an application on its own view of the law and the papers. That decision is not ours to control, so a rejection is not by itself a deficiency in our service. What we undertake is this:

• If the reason was our error — a wrong entry, a missing annexure we should have caught, a form filed at the wrong office, a date we booked incorrectly — we correct it and refile at no further service charge, and we bear any refiling charge that our error caused.
• If the reason was outside our control — a document you could not produce, a changed requirement, an objection to the underlying facts, a discretionary refusal, or a question about eligibility — our charge for the work already done stands. We explain the reason to you in writing and tell you what options remain, and we do not charge you again for that explanation.

7. Changing your date instead of cancelling

Dates move. Somebody falls ill, a witness cannot travel, a family member's leave is cancelled. In almost every such case a date change is better for you than a cancellation, and we treat it that way.

Tell us as early as you can. If the mandir and the office can accommodate the new date, we move it, and a date change does not by itself cost you our service charge. Where a fresh government payment is required for the new date, that payment is separate and we tell you the amount before anything is paid. Where a date is changed repeatedly and work has to be redone each time, we will tell you honestly before doing it again.

8. When a refund is not available

• where the work has been completed as agreed and delivered to you;
• where the delay or failure was caused by information or a document you gave that turned out to be untrue, incomplete, altered or not yours to give;
• where you or your witnesses did not attend, or a signature or document was not provided despite being asked for, and a date was lost as a result;
• where you became unreachable for more than 30 days after we asked you for something needed to move the matter forward; or
• simply because of a change of mind after the work has already been done.

Even in these cases, any pass-through money we still hold and have not paid out is returned to you. We do not keep money that was never ours.

9. Advocate fees

Where your matter needs an advocate and a fee is payable to that advocate, that fee belongs to the advocate, is payable to the advocate directly, and we neither collect it nor take any share in it. A refund of an advocate's fee is therefore a matter between you and that advocate.

What we will do is help. If a consultation you had fixed does not take place, tell us and we will take it up on your behalf and, if you wish, help you find another advocate. We ask that a consultation be cancelled at least 24 hours in advance so that the slot can be given to somebody else.

10. How to claim a refund

1. Write to info@aryasamajcourtmarriagedelhi.com with the subject line "Refund request", or send the same on WhatsApp, or call +91 8376863962.
2. Give us your booking reference or receipt number, the date of payment, the amount, and one line on why you are asking.
3. We acknowledge within 24 hours.
4. We tell you our decision, with the calculation, within 7 working days.
5. If approved, the money is credited within 15 working days to the same account or instrument you paid from.

A refund is always made to the original payment method. We cannot and will not send a refund to a different account, and we will never ask you for an OTP, a PIN or a card number to process one.

11. How long it takes

12. Refund fraud warning

If it happens: stop immediately, share nothing further, and tell us on +91 8376863962 so that we can act. Report it also on the National Cyber Crime Reporting Portal at cybercrime.gov.in or on the cyber crime helpline 1930. If money has already gone, report it within the first hour if you possibly can — that is the window in which a transfer is most likely to be stopped.

13. If you disagree with our decision

Take it to our Grievance Officer, who is independent of the person who handled your matter and who resolves within 15 days. Nothing on this page takes away any right you have in law.

If you are still not satisfied, you keep every right the Consumer Protection Act, 2019 gives you — including the right to call the National Consumer Helpline on 1915, to file online at e-daakhil.nic.in, or to approach the District, State or National Consumer Disputes Redressal Commission having jurisdiction where you reside or work. You may complain where you live; you do not have to travel to Delhi.

Grievance Officer

For anything about this document, a booking, this website or your personal data, you may write to the Grievance Officer appointed by Legal Space Services under Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and Section 13 of the Digital Personal Data Protection Act, 2023.

You may also reach the service team for this website directly on +91 8376863962, on WhatsApp, or at info@aryasamajcourtmarriagedelhi.com. Most problems are solved the same day by a phone call, and complaining costs you nothing.

Questions and Answers About Refunds

Our Other Legal Documents

These documents are read together. Each one forms part of the agreement between you and us.